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Shipping policy
Processing Time
All orders are processed within 24 hours, with most orders shipping the same or next business day.
In some cases, processing may take up to 72 hours during high order volume periods.
Orders are not shipped on weekends or holidays.
Shipping Rates & Delivery Estimates
Domestic (U.S.) Shipping
We offer standard shipping at a flat rate of $4.99.
- Most orders are shipped via USPS
- Typical delivery time: 3–5 business days
- Orders closer to our fulfillment location may arrive sooner, while farther locations may take slightly longer
International Shipping
International orders are shipped via DHL.
- Estimated delivery time: 2–7 business days, depending on destination
- Delivery times may vary based on customs processing and location
Shipping Carriers
We ship using trusted carriers including USPS and DHL.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking details typically become active within 24 hours.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees.
These charges are determined by your local customs authority and are the responsibility of the customer.
Delays, Lost or Damaged Packages
Delivery times are estimates and may be affected by carrier delays, weather, or customs.
If your order is lost, delayed, or arrives damaged, please contact us at [your support email] and we will assist in resolving the issue as quickly as possible.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Why This Works (Quickly)
- ✔ Matches your actual ops (fast ship = trust)
- ✔ Removes “express shipping” (you don’t offer it)
- ✔ Adds carriers + pricing (Google likes this)
- ✔ Adds support language (reduces disputes + helps approval)
If you want, next move should be:
👉 Returns policy rewrite (that’s the other big approval lever)
Send it over and I’ll tighten it the same way.
OK...can we make this worded in a very customer friendly way. We pride ourselves on great customer service. Also, I also use UPS and FEDEX occasionally and technically international orders have the ability to select different options, but for whatever reason, I'm only able to use DHL to ship out so not sure if worth calling that out. Please reword slightly based on this
Got it—this should feel like you actually care, not legal copy, while still checking every Google box.
Here’s a cleaner, more customer-first version you can drop in:
SHIPPING POLICY
Processing Time
We work hard to get your order out as quickly as possible.
Most orders are processed and shipped within 24 hours (often same or next business day).
During higher volume periods, processing may take up to 72 hours.
Orders are not shipped on weekends or holidays.
Shipping Rates & Delivery
U.S. Shipping
We offer simple, flat-rate standard shipping at $4.99.
- Orders typically arrive within 3–5 business days after shipping
- Most shipments are delivered within 3 days, though some locations may take slightly longer depending on distance
International Shipping
We offer international shipping with multiple delivery options available at checkout.
- Estimated delivery time: 2–7 business days, depending on destination
- Delivery timelines may vary based on location and customs processing
Carriers
We ship with trusted carriers including USPS, UPS, FedEx, and DHL to ensure your order arrives safely and efficiently.
Order Tracking
As soon as your order ships, you’ll receive a confirmation email with tracking details.
Tracking information typically becomes active within 24 hours.
Customs, Duties & Taxes
International orders may be subject to customs duties or import fees.
These charges are set by your local government and are the responsibility of the customer.
Delays, Lost, or Damaged Packages
While most orders arrive on time, delays can occasionally occur due to weather, carrier issues, or customs.
If anything seems off with your order—delayed, lost, or damaged—please reach out to us at justin@agns.lifestyle
We’ll make it right.
Shipping Address
Please double-check your shipping address at checkout.
We’re unable to guarantee delivery for orders shipped to incorrectly entered addresses.